OATH Token Troubleshooting | AuthLite v2.5 Documentation | AuthLite

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Contents

AuthLite Interactive Documentation

Quick Start: Install and protect Domain Admins AuthLite Features Supported Tokens

How AuthLite uses YubiKeys

Installation and Upgrading

What platforms are supported? Prerequisites and Installation Linux systems MacOS machines

Configuration

Licensing AuthLite Set up User Groups

Configuring AuthLite to use your Group Pairs

Setting up the "Group for New Users"

Enforce 2-factor Logons

Use Group Policy to enforce 2-factor on Windows servers/workstations Secure Administrative Accounts with 2-factor Authentication Enforce 2-factor on File Shares using Access Control Lists (ACLs) Permit 1-factor Network Access to a Server Partial enforcement of a server (e.g. Exchange) with "Forced 2-factor Processes" Enforce non-Windows machines with "Forced 2-factor Computers" Enforce 2-factor logon to Office 365 with AuthLite LDAP logon support/enforcement

Windows Workstation (Endpoint) Protection

Cached (Offline) Workstation logon with YubiKeys Cached (Offline) Workstation logon with OATH tokens Zero-client two-factor workstation logons Workstation Safe mode operations

Remote Desktop

2FA over Remote Desktop Protocol 2FA with Remote Desktop Gateway / RemoteApp / RDWeb / RD Web Client

Replay Windows to support RDP and other re-authenticating protocols Replay Behavior setting VPN and RADIUS Configuration

Using IAS/NPS for RADIUS with AuthLite Microsoft VPN Client settings Wireless 802.1x Authentication DirectAccess and NetMotion Mobility XE Configure Watchguard SSL VPN with AuthLite

2FA for File Shares Active Directory Deployment Notes

Token Management

First: Configure Token Settings Provisioning Tokens Administratively

YubiKeys (Soft) OATH Tokens (Hardware) OATH Tokens OnlyKeys

User Self-Service

"Enroll in AuthLite" Windows program SET UP the Self-Service Web Portal USING the Self-Service Web Portal

View/Edit Existing Tokens Delegate Token Management Recovery Tokens Multiple OTP Tokens for the Same User Multiple users with the same OTP Token Password Operations

How to Log In Troubleshooting

Common things to check if your OATH tokens are not working

When provisioning a token, set the interval to 30. You cannot make the token act differently by choosing a different number than 30, that's not what it does. You will just make AuthLite mistakenly believe the token is running at a 60 second interval and all your OTPs will be wrong.
Check the TIME is correct on all DCs compared to your phone or tablet. It needs to be actually accurate, not just in sync with other DCs.
If you are using Google Authenticator on Android, go into Settings -> Time Correction for Codes -> Sync now.
Check that the time ZONE is set properly on the DCs (it is not enough that the clock looks right, it must know its proper offset to GMT).
Make sure "OATH digits" are set to "6" in the AuthLite Configuration app under the section "Token Settings". The default is "0" which means do not use OATH tokens. You cannot make your soft tokens use a different number of digits by changing this value, that's not what it does. You will just make AuthLite mistakenly believe the tokens use 8 digits when they do not.

Next Steps:

Set up OATH Token Settings